email: [email protected]
address: 103 Rue du Temple
Personal identifiable information, other than the amount of sessions, from Authorized Users of Coachello will never be shared with our Customers. Coaching is a confidential and private matter.
What information we collect
As a visitor on our website
Anyone can access our Website without the necessity to register an account. Therefore, limited use of the Services is always possible without the provision of your personal details (for example, browse the Website, check how Coachello works, read the Coachello Blog, review the variety of services etc.). However, whenever you access the Website we collect log information and put cookies on your device, by which we track your activity on the Website. You can always opt out from cookies except from those, without which the Website cannot work.
Directly from you, as an Authorized User, when your register and interact with the Services
When acceding Coachello through a Third Party Service (like Outlook or Gmail), the Third Party Service will share certain information with Coachello in accordance with your privacy settings that is necessary for authentication and account registration, such as your name, email, and social network ID (MS Teams and Slack), time zone, interface language, as well, that may be processed by Coachello for its Services.
Indirectly, when you interact with the Services Coachello provides:
Coachello collects and processes information you provide when using our Services. For example, when you ask questions through our application or get advice from a coach when using Coachello’s asynchronous coaching module. In addition, prior to booking your coaching session you may take an assessment. We use your responses to this assessment to create an assessment report and, in combination with other personal information, Coachello’s algorithm helps you select the best coach for your objectives.
Furthermore, Coachello processes the personal information your coach (and you) provide after a coaching session. This personal information will be transmitted in a coaching report, this report will be made accessible to you in your application. Anything you discuss with your coach orally or in writing remains confidential.
How we use your information
Coachello uses your information only as it relates to our interests in operating our business and providing the Services. More specifically, we use your information as follows:
Provide the Services to Customers and their Authorized Users
Coachello uses personal information to provide the Services to you:
We process such information only in accordance with our Terms of Service and the instructions of our Customers
We use information to create and administer Coachello accounts. We may send you service, technical, legal, and other administrative emails, messages, and notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them.
Security and Performance
We use information to monitor, investigate, research, and enhance the security and performance of our Services. This includes using information to prevent or address security or technical issues, analyze and monitor usage, and other similar activities.
Legitimate interests; Legal obligation
Analytics and Product Development
We use information to analyze, develop, and improve the Services. For example, we may use information to analyze what coaching topics a group of employees work on, how they progress and generate anonymized insights. We may also use information to develop new features or functionality for the Services. We may also use information to develop new products or services.
Legitimate interests; Terms of Service
How we share your information
In order to provide high-quality services, Coachello hires people, enters into the agreements with independent contractors as well as cooperates with other services providers, companies and organizations strictly under the data processing agreement (DPA). For those reasons, some of your personal data can be passed to the persons mentioned if you engage in a relationship with this person. E.g. When you book a session with your coach, your coach will receive information about you and your organization in order to understand the context of your upcoming coaching session.
Our Customers will have access to the amount of sessions of Authorized Users. Coachello doesn’t share any other personal identifiable information with its Customers, or any third party, without your prior consent.
How long we keep your information
Your personal data will be stored by Coachello no longer than is necessary for the purposes for which the personal data is processed.
Generally, Coachello retains your personal data as long as your account is active. In case your account expires after the end of a coaching program, Coachello retains your personal data no longer than 30 days after the account expires. Furthermore, Coachello will delete your personal data within 14 days after having received a request thereto from an Authorized User on [email protected].
If you have any concerns or complaints about our data processing activities, we urge you to first try to resolve such issues directly with us. However, if applicable, you may make a complaint to the data protection supervisory authority in the country where you are based, or seek a remedy through local courts if you believe your rights have been breached.
Your rights with respect to your information
As a data subject you have certain rights with respect to your information, such as the right to be informed of processing activities, the right to correct inaccurate information, the right to erasure, the right to restrict processing, and the right to receive from Coachello a structured, common and machine-readable copy of the information we process about you.
If you wish to exercise your data subject rights, please contact us at: [email protected]. If you are an Authorized User at Coachello, we may redirect your request in whole or in part to your organization for handling, in accordance with applicable laws and our agreements with Customers. Otherwise, please note that, pursuant to applicable law, we must be able to verify your identity to process your data subject rights request. We cannot respond to your request or provide you with the information you seek if we cannot verify your identity or authority to make the request and confirm the request relates to you and your information.
If you have any questions about Coachello’s policies or procedures related to data subject rights, please contact us at: [email protected].
Coachello places great importance on the security of the Services. We have adopted a variety of administrative, technical, physical, and organizational measures to protect the Services against accidental or unlawful destruction, loss, alteration, disclosure or access (a “Security Incident”) (collectively our “Security Measures”)
California Privacy Rights
In case you are a resident of California, the California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal data by Coachello, Inc. or its subsidiaries to a third party for the third party's direct marketing purposes. This right granted to California residents applies only to their activities within the State of California.
To make such a request, please send an email to [email protected].
Coachello considers your use of its Service to be private. However, we may disclose your personal data stored in our databases, in order to comply with the law or legal process served on us.
Complaints and dispute resolution
Your Coachello Team